Comments on: Customer Service Fail http://ignore-your.tv/2009/10/05/customer-service-fail/ Living Without Privacy Tue, 27 Jul 2010 17:02:40 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Rob J. Caskey http://ignore-your.tv/2009/10/05/customer-service-fail/comment-page-1/#comment-178187 Rob J. Caskey Thu, 08 Oct 2009 17:39:49 +0000 http://ignore-your.tv/?p=796#comment-178187 Well, compared to talking to the folks who we pay $25k/year to support our in-house industry-specific software solution, no they don't compare so well. Compared to the below-minimum-wagers in Costa Rica that hardly speak English, I would MUCH rather have them in the background and check in once every 5 minutes until my part is sent out than wait on the phone. AND I get a log of what happened sent to my email where I can find it later in a search... Well, compared to talking to the folks who we pay $25k/year to support our in-house industry-specific software solution, no they don’t compare so well. Compared to the below-minimum-wagers in Costa Rica that hardly speak English, I would MUCH rather have them in the background and check in once every 5 minutes until my part is sent out than wait on the phone. AND I get a log of what happened sent to my email where I can find it later in a search…

]]> By: Jess Sightler http://ignore-your.tv/2009/10/05/customer-service-fail/comment-page-1/#comment-178186 Jess Sightler Thu, 08 Oct 2009 15:35:54 +0000 http://ignore-your.tv/?p=796#comment-178186 I find the ones that float over what I am doing to be disturbing on many levels. On the other hand, on the times that I have used them, I've had consistently good experiences. I've used them with everything from hosting companies, to satellite providers with good success and relatively knowledgeable replies. It certainly beats calling to get clarification on things, imo. I think you've just found that Limelight stinks at CS. I find the ones that float over what I am doing to be disturbing on many levels.

On the other hand, on the times that I have used them, I’ve had consistently good experiences. I’ve used them with everything from hosting companies, to satellite providers with good success and relatively knowledgeable replies. It certainly beats calling to get clarification on things, imo.

I think you’ve just found that Limelight stinks at CS.

]]> By: shivan http://ignore-your.tv/2009/10/05/customer-service-fail/comment-page-1/#comment-178185 shivan Thu, 08 Oct 2009 13:18:55 +0000 http://ignore-your.tv/?p=796#comment-178185 Don't you like Flumotion? Don’t you like Flumotion?

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