Homage to Icarus

One of the bad ideas cur­rently infect­ing com­pa­nies in the tech­nol­ogy field is the LivePerson “chat with a sup­port per­son now” thing. This is a bad idea for mul­ti­ple reasons:

It’s a gigan­tic float­ing piece of garbage dis­tract­ing me from what­ever it is I’m try­ing to learn about your com­pany or it’s prod­ucts.
The rep­re­sen­ta­tives on the […]